FAQ

Find quick answers about shopping with WANTOIt. Need more help? Contact us or email sales@wantoit.com.

Orders & delivery

1. How long will my order take to arrive?

We ship to the United States with free shipping on all orders. Processing takes 1–3 business days, Monday to Friday, followed by an estimated 4–8 business days for delivery. Weekends and public holidays are excluded from processing. Delivery dates are estimates and carrier delays may occur. See our Shipping Policy for details.

2. How can I track my order?

After your order ships, we send tracking details by email. Check your inbox and spam folder. If you cannot find it, contact us with your order number.

3. I have not received an order or shipping email. What should I do?

Check your spam or junk folder and the email address used at checkout. If you still cannot find the message, contact us with the name and email used for your purchase so we can help locate your order.

4. Can I change or cancel my order?

For a cancellation, contact us within two hours of purchase with your order number. For other changes, contact us as soon as possible. We will check the order status and confirm whether a change or cancellation is still possible. Please do not assume your request has been completed until we confirm it.

5. My delivery is late or tracking has not updated. What should I do?

Review the latest carrier update using your tracking number. If the estimated delivery period has passed or you need help understanding the status, contact us with your order number and tracking details.

Returns & refunds

6. How do I request a return?

Request and ship eligible returns within 30 days of delivery. Contact us for authorization and the return address before sending anything back. Customers pay return shipping unless the item is defective or incorrect. Eligible items must be unworn or unused, with tags, in their original packaging, and accompanied by a receipt or proof of purchase. Returns require approval and return instructions. Some items are excluded; please read our Refund Policy before requesting a return.

7. What if my item arrives damaged, defective or incorrect?

Inspect your order when it arrives and contact us within 48 hours if the item arrives damaged or defective. Include your order number, a description of the issue and clear photos so we can review it and help with the next steps.

8. How will I receive my refund?

Returns are inspected within 7 business days of receipt, and we notify you of approval within 10 business days of receipt. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or card provider may need additional time to process and post the refund. See our Refund Policy.