Refund policy

Thank you for shopping at WANTOIt. Contact sales@wantoit.com or use our Contact us form for return, refund or exchange requests.

30-day return period

You may request and ship an eligible return within 30 days of delivery. Items must be in their original, unused condition, with all tags attached and in their original packaging. A receipt or proof of purchase is required.

Custom or personalized items and hygiene products, such as undergarments, are not eligible unless unopened and unused.

Order cancellations

You may request cancellation within two hours of purchase by contacting our customer service team. If your order has already shipped, follow the return process below.

How to request a return

Contact us with your order number, reason for return and supporting photos where applicable.
Wait for return authorization and detailed instructions before sending your item.
Package your item securely with its original tags and packaging, and include the return authorization.
Use a reliable shipping service with tracking.

Customers cover return shipping costs unless the item is defective or incorrect. We cover return shipping for eligible defective or incorrect items.

Return shipping address

Contact us before shipping a return. We will provide the applicable return address and instructions with your return authorization. Do not send products back without authorization.

Refunds

Returned items are inspected within 7 business days of receipt. We will notify you of the approval status within 10 business days of receipt. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or card provider may require additional time to post the refund.

You will receive a confirmation email once the refund has been processed. If it has not appeared within the expected period, check with your bank and contact us for assistance.

Exchanges

We offer exchanges for incorrect or defective items reported within 30 days of delivery, and cover return shipping for eligible exchanges. If you ordered an incorrect size, follow the return process and place a new order for the correct size.

Damaged, defective or incorrect items

If your item arrives damaged or defective, contact us within 48 hours with your order number and photos. We will arrange an eligible return at no cost to you and offer a replacement or full refund according to your preference. If you receive the wrong product, contact us so we can arrange the return and correct item.